Your brand's reputation is built on quality, down to the last rivet. But what happens when that hardware fails, leaving your customer with a broken pair of expensive jeans?

We provide a one-year warranty on all hardware. If a button, rivet, or zipper fails due to a manufacturing defect, we will provide you with replacement parts at no cost.

I will never forget a story a new client, a designer from New York, told me about his previous factory.

He had ordered 2,000 pairs of jeans with beautiful, custom-logo buttons. Within a month of hitting the stores, the plating on the buttons started chipping off, revealing the cheap metal underneath.

His old supplier refused to take responsibility. It was a nightmare that cost him thousands in returns and damaged his brand's image.

At DiZNEW, we understand that hardware is not just functional; it is a signature of your brand's quality. That is why we stand behind every single piece we use.

Our name is on the line, just like yours. A partnership means we are responsible for the entire garment, not just the denim.

Do Custom Buttons and Rivets Carry a Warranty?

You have invested in creating custom-branded hardware¹. You need to know if that investment is protected or if you are on your own if something goes wrong after delivery.

Yes, all of our hardware, including custom-designed pieces, is covered by a one-year warranty against manufacturing defects. This ensures your brand's quality is protected down to the smallest detail.

We see custom hardware as an essential part of the product, so of course, it is covered. Our one-year warranty starts from the day you receive the shipment.

The key phrase here is "manufacturing defect." This covers issues that are our fault. For example, if a zipper's teeth are misaligned and it gets stuck, that is a defect.

If the plating on a custom button flakes off after a few washes, that is a defect. If a rivet cracks because the metal was weak, that is a defect.

The warranty applies to all standard materials we use, like brass or stainless steel. This guarantee gives you the confidence to know that the physical components of your jeans are just as reliable as our stitching and denim. It is a complete quality promise.

Our Hardware Warranty Coverage

Covered by Warranty (Defects)	Not Covered (Wear & Tear / Misuse)
Premature rusting or corrosion	Gradual fading or patina2 from normal use
Cracking or breaking under normal stress	Scratches from daily wear
Zipper jamming or track failure	Damage from harsh chemicals or high-heat drying
Peeling or chipping of plating/finishes	Intentional damage or third-party alterations

What Conditions Void the Hardware Warranty?

You need to understand the rules of the warranty. The last thing you want is to have a legitimate claim denied because of a simple mistake in care or handling that you did not know about.

The warranty is voided by improper care, such as using harsh bleach or high-heat industrial dryers, any third-party alterations, or clear signs of intentional damage to the hardware.

Our warranty is a promise to cover failures in our materials and workmanship, not damage caused after the fact. It is a partnership, which means we both have a role.

We build the jeans to last, and we ask that they are cared for properly. The main conditions that would void the warranty are straightforward.

If the jeans are washed with harsh, corrosive chemicals like industrial bleach³, it can destroy even the highest quality metal finishes.

Similarly, if you try to have a local tailor repair or modify the hardware, we can no longer guarantee its integrity.

We also need to distinguish between a true defect and normal, expected wear and tear. For example, a brass button⁴ developing a slight, even patina over time is a sign of character and quality.

The same button's finish flaking off in chunks after one wash is a defect. It is all about common sense and proper care.

How Do I Arrange Replacements for Faulty Hardware?

You have identified a batch of jeans with a faulty zipper. You need a fast and simple process to get replacements without having to jump through a lot of bureaucratic hoops.

Simply email your dedicated account manager with clear photos of the faulty hardware. Once we confirm the manufacturing defect, we will produce and ship replacement parts to you via express courier, free of charge.

When you have a problem, you need a solution, not a runaround. Our process is designed to be quick and easy.You do not need to fill out any complicated forms.

First, take a few clear pictures of the problem. Make sure the defect is easy to see.

Second, send an email to your account manager explaining the issue and how many units are affected. That is it. Our technical team will review the photos to confirm it is a manufacturing fault.

As soon as the claim is approved, we get to work. If it is a standard part, we will ship replacements from our stock immediately. If it is custom-branded hardware, we will make a new batch using the original molds we keep on file.

We will then send the parts to you via an international courier like FedEx or DHL at our expense. The entire process is designed to get you the parts you need as fast as possible.

Is On-Site Repair Available for Urgent Fixes?

You have a critical situation where a large number of jeans need a hardware fix right before a major launch. You are wondering if the factory can send someone to you to help.

While we cannot offer on-site international repair, we provide a better solution. We will expedite the shipping of all necessary replacement parts and provide a detailed video tutorial for your local tailor.

I understand the urgency when you are facing a launch deadline. Sending one of our technicians from China to your warehouse in another country is unfortunately not a practical or fast solution.

However, we have a very effective system for these urgent situations. First, we will treat your replacement parts as our highest priority.

We will produce them immediately and ship them using the fastest express service available, at our cost.

Second, and this is just as important, we will create a custom instructional video for you. Our most experienced technicians will film the exact process of how to remove the faulty hardware and attach the new piece without damaging the garment.

You can give this video to any local seamstress or tailor. It gives them the expert guidance they need to perform the repair perfectly. This combination of expedited parts and expert instruction is the fastest and most efficient way to solve the problem and save your launch.

Conclusion

A hardware warranty⁵ is not just a policy; it is a promise. It is our commitment that every single component of your custom jeans meets the high standard of quality that your brand deserves.

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